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Privacy Policy

Personal data

Your personal data is collected and processed in accordance with the French Data Protection Act of January 6, 1978, as amended, and the European regulations on data protection (European Regulation No. 2016/679 of April 27, 2016).

For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l'Informatique et des Libertés: www.cnil.fr

Data controller

The person in charge of processing personal data collected on this website is the company LABORATOIRE DES GRANIONS, a Monegasque limited company with a capital of 250,000 euros, registered in the RCI of Monaco under the number 71S01296, located at 5 allée Crovetto Frères, Le Parador II, 98000 MONACO.

Data Protection Officer

A delegate to the protection of the data (DPO) was appointed by the LABORATOIRE DES GRANIONS in order to take care of the good respect of the regulation as regards protection of the personal data.

You can contact him at the email address: contact-cnil@ea-pharma.com

Or by postal way at the address:

LABORATOIRE DES GRANIONS - Legal and personal data department

5 allée Crovetto Frères,

Le Parador II,

98000 MONACO

You can contact the DPO for any request to exercise your rights or any other request relating to your personal data. You will be asked to provide proof of identity.

You have the faculty to introduce a complaint to the CNIL if you consider that the treatment of personal data which concerns you constitutes a violation of the European Regulation on the Protection of the Data 2016/679 (RGPD) or of the law n°2018-493 of June 20, 2018 relating to the protection of the personal data.

LABORATOIRE DES GRANIONS reminds you that you have a right of access, rectification, limitation, deletion and opposition to the data concerning you. You also have a right to the portability of your data.

What is a personal data ?

Personal data refers to information that can directly or indirectly identify you. It includes information such as name, first name, postal address, e-mail, telephone number...

Use of data: purposes and legal basis of data collection

Your data will be used in order to ensure, if necessary, the opening and the management of your customer account, to carry out the treatment of the orders and to manage the commercial relation (deliveries, invoices, service after sale). LABORATOIRE DES GRANIONS can also use your data for advertising purposes, either after having collected your express consent, or within the limits authorized by the law. LABORATOIRE DES GRANIONS is also likely to use your data to satisfy if necessary its legal and/or statutory obligations. 

The collection of certain personal data is indeed essential to the treatment of the requests carried out near LABORATOIRE DES GRANIONS via this site. You are informed of the obligatory or optional character of certain personal data by a *.

The LABORATOIRE DES GRANIONS is likely to collect and to treat the following data:

  • The data of identification or "of identity" such as the name, first name, e-mail address
  • The data relating to your operations and the execution by LABORATOIRE DES GRANIONS of its contractual obligations such as the history of the orders
  • The data relating to the commercial relation and the after-sales service, such as your incidents of deliveries, complaints, near the customer service
  • Marketing data such as cookies, products consulted

The processing of your personal data within the framework of the use of the present site is carried out on the basis of your consent, which is collected when you validate the creation of your account via the registration form collecting your data as well as when you place your order.

You have the right to withdraw your consent at any time. You can contact the DPO for this purpose (see above "Data Protection Officer"). However, the withdrawal of your consent will not affect the lawfulness of the processing to which you had consented prior to the withdrawal.

When you complete your orders, your payments are secure. The data of payment are not collected at the LABORATOIRE DES GRANIONS, only an identifier of payment to allow to recognize the card which was used for the payment. Your bank details are collected only by the payment service provider.

Recipients and sharing of your personal data

Your data will be accessible to the personnel authorized by the LABORATOIRE DES GRANIONS in the strict respect of the aforementioned purposes. They could also be accessible to the companies of the group to which LABORATOIRE DES GRANIONS belongs and/or to external service providers acting for the account and according to the instructions of LABORATOIRE DES GRANIONS, for the same purposes as those mentioned above and always in the respect of the applicable regulation.

Your data will be likely to be revealed to the competent authorities within the framework of a legal obligation.

LABORATOIRE DES GRANIONS will not transmit your personal data to countries outside the European Union and will not sell these data to third parties under any circumstances.

Conservation of the data

Depending on the purpose for which the data is used, the retention period may vary.

Data is kept for the duration of the contractual relationship and/or until the date of limitation of actions (5 years) after the end of the said relationship.

However, data establishing proof of a right or a contract, or kept in the context of a legal obligation, may be subject to intermediate archiving for a period not exceeding the period necessary for the purposes for which they are kept, in accordance with the applicable regulations.

During their retention period, your Personal Data is stored on secure servers and is only accessible to a limited number of people with specific access rights to these systems.

Your rights and their exercise

Concerning your Personal Data, you have :

  • a right of access which allows you to obtain the communication of the data concerning you.
  • a right of rectification which allows you, if necessary, to have personal data rectified, completed, updated, locked or deleted if they are inaccurate, incomplete, ambiguous, out of date or lacking a legal basis;
  • a right of opposition that can be exercised at any time for legitimate reasons, except in the case of commercial prospecting where it can be exercised with immediate effect;
  • a right of interrogation with regard to your data
  • a right to the limitation and/or deletion of your data
  • a right to the portability of your data
  • a right to define directives concerning the fate of your personal data and
  • personal data and how you wish your rights to be exercised after your death.

You also have the right to lodge a complaint with the CNIL, which is the competent authority in France.

The exhaustive list of rights on your personal data is available on the CNIL website: www.cnil.fr

As a reminder, you can contact the DPO for any request to exercise your rights or any other request relating to your personal data. You will be asked to provide proof of identity.

You can contact him at the following email address: contact-cnil@ea-pharma.com

Or by postal way at the address :

LABORATOIRE DES GRANIONS - Service juridique et des données personnelles

5 allée Crovetto Frères,

Le Parador II,

98000 MONACO

Commercial prospecting by email

When you create an account or finalize an order on the present site, your e-mail address will be likely to be used later at ends of commercial prospection, and this in order to propose personalized offers to you for similar products. You may object to this at any time, simply and free of charge:

  • Either by following the procedure indicated at the bottom of the e-mail proposing this offer
  • Or by using our contact form
  • Or by contacting the DPO directly, whose contact details are given in this privacy policy

As regards newsletters, if you have agreed to receive them but no longer wish to do so, you can let us know at any time:

  • By clicking on the unsubscribe link in the newsletters
  • By using our contact form
  • By contacting the DPO, whose contact details are listed in this privacy policy

 


Cookies

This website uses cookies. These are small text files stored on your hard drive. The cookies used on the Site allow us to offer you the following services: identification when you visit again, memorization of your visits, saving your basket, wishlist, personalization of commercial offers according to your browsing history... Most of the cookies are intended to allow or facilitate your browsing and are useful for the proper functioning of our online store.

Cookies are kept for a maximum of 13 months.

The Site requires certain technical cookies essential to its operation, they are essential and can not be disabled. They allow, for example, to manage your user session after your identification, to manage your basket, to access your personal account...

With the exception of essential technical cookies, the deposit and reading of cookies requires your agreement. You can choose to accept only the necessary cookies, to allow only the cookies you have selected, or to allow all cookies.  You may choose to withdraw your consent at any time.

Non-essential cookies that may be used subject to your consent include the following:

  • ANALYTICAL OR AUDIENCE MEASUREMENT COOKIES

These cookies allow us to know the use and performance of our Site and to improve the user experience. They concern for example the most consulted pages, the searches made by the Internet users...

These cookies are not essential to navigation, so they can be deactivated.

  • FUNCTIONAL COOKIES

These cookies are not essential to navigation on the Site but allow you to visit it with additional functionalities in order to analyze the use of the Site and to make your navigation fluid and personalized.

For example, they allow us to keep your connection information and to display the different modules of the Site in a more consistent manner. These cookies can be deactivated but it is possible to no longer access certain services on the Site.

  • ADVERTISING COOKIES

Objectives of these cookies

These cookies are used to offer you advertising adapted to your interests. They are also used to send you personalized commercial prospecting by electronic means, provided that you have otherwise given your consent to receive this prospecting or that the law authorizes it.

Data collected

These cookies collect information about your browsing habits, record your visit to our site, the pages you have visited and the links you have followed, and your browsing outside the Site.

Disabling advertising cookies

Rejecting this type of cookie has no impact on the use of the Site and does not prevent the display of advertising.

Refusal will have the effect of displaying advertising that does not take into account your centers of interest or your preferences.

  • PARTNER COOKIES

GOOGLE ANALYTICS

OBJECTIVE OF AUDIENCE MEASUREMENT

  • What is the purpose of Google Analytics cookies?

These cookies are used to measure the audience of the Site.

More specifically, they allow us to collect a set of statistical information concerning the number of users who access the Website and the way they use it, including how they access it, the duration and frequency of consultations and the pages consulted.

  • How do I disable Google Analytics cookies?

To disable Google Analytics cookies, click here: https://tools.google.com/dlpage/gaoptout?hl=fr

ADVERTISING OBJECTIVE

What are Google's advertising cookies used for?

Google's advertising cookies, which may be based on Google Analytics cookies, are used to

  • Make advertising more attractive to users and more profitable for publishers and advertisers,
  • Select ads based on their relevance to the user,
  • Improve reporting on campaign performance and avoid serving ads that the user has already seen.

To do this, Google records users' most recent searches, previous interactions with an advertiser's search results or ads, and visits to an advertiser's website.

For more information about how Google uses these advertising cookies, see Google's advertising privacy FAQ

  • How do I disable Google's advertising cookies?

You have the ability to disable Google Analytics advertising features via the Network Advertising Initiative (NAI) opt-out page.

To manage your cookie settings and disable these features, go to the Ad Settings page.

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